1. PURPOSE, SCOPE AND DEFINITIONS

The terms and conditions detailed below (hereinafter, the "General Conditions") govern the contractual relationship signed between the company M3 SPORTS & COACHING, S.L. , holder of the NIF B86724937 and with a registered office located at Calle Delco 5, Leganés, 28915, Madrid (Spain), and the purchaser through M3 Padel Academy (jointly referred to as the "User"). This document governs the subscription and registration in the services, activities and sports experiences offered through the International Area of M3 Padel Academy, without violating the specific clauses that may be in force for specific services. Users: This status will be held by those individuals who have formally signed an agreement with M3 Padel Academy, as well as the actual participants in the experience, aimed at the remunerated enjoyment of the activities provided by the entity (hereinafter, the "Services").

2. ACCEPTANCE OF THE GENERAL CONDITIONS

Acceptance of this document implies that the User: (i) has read, understands and understands these General Conditions; (ii) that he/she is a natural person with sufficient capacity to enter into a contract and meets the legal conditions to enter into the contract carried out through the Website; (iii) that he/she assumes each and every one of the obligations established herein, which will regulate this purchase process, and (iv) that he/she understands and accepts the rules of use and operation of M3 Padel Academy (included in this document).

3. CONTRACTING AND REGISTRATION

3.1. USER CONDITIONS

To make use of the M3 Padel Academy facilities, the User must evaluate for themselves what they can and cannot do. Thus, the User certifies that they are in good physical condition, that their state of health is adequate for the practice of physical activity and exempts from all liability any accident, eventuality, setback, difficulty, problem or injury that may occur due to such circumstance, fully and expressly exonerating M3 Padel Academy, its employees and managers from any responsibility for these concepts in the activities and facilities of the Center. The User declares that he/she is not aware of any medical or other reason why he/she may not be able to engage in active or passive exercise and that such exercise will not be harmful to the health, safety, comfort or physical condition of other Users. Likewise, M3 Padel Academy reserves the right to suspend or prevent the participation of any User in an activity when, in the reasonable opinion of its technical or professional team, a physical condition, injury, discomfort, conduct or circumstance that may compromise the health or safety of the User or third parties is appreciated. The adoption of this measure will be preventive in nature and will not give the User the right to any claim. In the event that the User omits relevant information about their state of health or continues to practice physical activity disregarding the recommendations of the technical team, they will fully assume the risks derived from their decision, expressly exonerating M3 Padel Academy, its employees, technicians and collaborators from any liability that may arise from it. The User will not use any of the Centre's facilities if he/she suffers from any infectious or contagious disease or ailment, or if he/she has minor cuts, scratches, open wounds, sores or infections, and there is a risk that such use may be harmful to the health, safety, comfort or physical condition of other Users. It is important and essential that, if during the practice of the exercise a User notices any discomfort or anomaly, they stop their activity, inform the Head Coach of the experience and/or the person designated as Host and, in situations that require it, go to a doctor's office. It is recommended to carry out periodic medical check-ups to control the physical and health condition. In exceptional cases due to possible contagion of diseases, the protocols and measures provided and recommended by the competent authorities in Public Health would be applied, such as taking body temperature before entering the centres or those generic measures that, for prevention, the health authorities deem appropriate at all times. Notwithstanding the above, M3 Padel Academy has arranged with a civil liability insurance company.

3.2. CONTRACTING PROCEDURE

The User, after reading these General Conditions and accepting them, and providing the data requested in the registration form, may contract the service through the Website, by clicking on the "[PLACE ORDER]" button. In any case, the verification of the terms of the order will be the sole responsibility of the User and the purchase process cannot be initiated until the User has sent confirmation of the terms of the order.

3.3. PRICES

The Website provides information on the full final price, including VAT, of each Service that can be contracted through the aforementioned platform. Likewise, where appropriate, the full final price will be reported, breaking, where appropriate, the amount of the increases or discounts that are applicable and the expenses that are passed on to the User.

3.4. PAYMENT METHODS

All receipts will preferably be by credit card or bank transfer.

3.5. NON-PAYMENT

If at the time of issuing the invoice of the receipt, the User has not been debited by bank card or the bank transfer has not been successful as indicated above, it will be considered an unpaid bill. The expenses incurred by the return of bank card receipts will be borne in full by the User. The non-payment of a bill will mean that you will not be able to access the experience at M3 Padel Academy.

4. PARTICIPATION REQUIREMENTS

M3 Padel Academy organises different sports experiences, each with different conditions of participation, in terms of age ranges. The user (or in the case of minors, their parent or legal guardian) knows and accepts the minimum age and the conditions of non-compliance. The characteristics are reflected in the following table: Accompaniment of an adult (14 to 16 years old in M3 Team Week / M3 Private Week): "responsible adult" is understood to be the father, mother, legal guardian or other person of legal age expressly authorized in writing by the father or mother or legal guardian, who must remain present and available throughout the duration of the experience. This accompaniment is an essential requirement for the participation of the minor, as it guarantees their adequate supervision, support and attention to any need that may arise during the development of the activity. Regardless of the program, the following general conditions also apply for minors:

• The signing of the Participation Authorisation by their legal guardians or parents. As well as any other authorisation that requires the purchase of additional products (accommodation, transport, etc.).
• By signing this document, the signatory as father, mother or legal guardian is responsible for all the minor's acts in the facilities of M3 Padel Academy and declares that he or she meets the necessary physical conditions for the practice of the sport, fully and expressly exonerating M3 Padel Academy from any eventuality, setback, difficulty, problem, injury or accident that may occur due to such circumstance.
• In the case of emancipated minors, documentation proving their legal situation will be required.

Likewise, people over eighty-five (85) years of age must send, prior to the start of the activity, a medical certificate issued by a registered doctor that certifies that the person is suitable for the practice of the physical exercise present in the experience and that takes place at M3 Padel Academy. It is mandatory that all underage users have medical insurance in force for the entire duration of the contracted experience. Parents or legal guardians must send M3 Padel Academy proof of said insurance prior to the start of the experience, being an essential requirement for the minor to participate in it. All participating adult users are recommended to have a valid medical insurance during the experience. The decision not to take out or not to maintain this insurance is the sole responsibility of the user, and M3 padel Academy is exonerated from any liability arising from this circumstance.

5. RULES OF USE AND OPERATION

5.1. RIGHT OF ACCESS TO THE FACILITIES

Without prejudice to the provisions of the Cancellation and Return Policy of M3 Padel Academy and those cases in which the refund is legally required, the amounts paid will not be refundable when the cancellation is attributable to the User. Therefore, the Centre reserves the right to request anyone who is at the Centre to prove their status as a User when entering or leaving the facilities. The impossibility of assigning or transferring the registration will not affect the possibility of use by third parties of the vouchers that, where appropriate, are issued in accordance with the Cancellation and Return Policy. Any User shall be responsible for using the Centre, facilities and different areas of the Centre with due diligence and care.

5.2. RIGHT OF ADMISSION AND GROUNDS FOR EXPULSION

The management of the corresponding M3 Padel Academy may suspend, temporarily or permanently, or by expulsion, the right of access to users of M3 Padel Academy, when any of the following circumstances occur:

• Persons who manifest violent attitudes, or who publicly incite hatred, violence or discrimination, who behave aggressively or provoke altercations and who, in general, disturb public order;
• Persons carrying weapons or objects capable of being used as such;
• Persons wearing clothing or symbols that incite violence, racism or xenophobia, in the terms provided for in the Penal Code;
• Persons who may cause danger or inconvenience to other persons, and in particular those who are using drugs or narcotic substances or show symptoms of having consumed, and those who show obvious signs of drunkenness;
• People who bring animals in the center, with the exception of guide dogs; (vi) People who show external signs of suffering from an infectious or contagious disease;
• People who do not show the minimum conditions of hygiene;
• People who do not wear the appropriate sports clothing or footwear according to the sports activity carried out;
• People who cause damage to the image or honour of M3 Padel Academy, its Users or Staff;
• People who cause moral or material damage of great relevance to the M3 Padel Academy
• People who act against M3 Padel Academy in bad faith or deception, or carry out verbal offenses or physical aggressions or act with attitudes contrary to the customs in force in society;
• Persons who offend the sensibilities or violate the privacy and/or property rights of other Users;
• People who carry out unfair behaviour or practice, practice any type of trade or business of products or services with other Users or Personnel, which is in direct or indirect competition with the M3 Padel Academy;
• Persons who have carried out any action or omission classified as a crime or misdemeanor in the Penal Code;
• People who do not have the corresponding season ticket they intend to access;

People who fail to comply or have previously failed to comply with these General Conditions or any other internal or general regulations, as well as for not following the instructions of the Centre's Staff. Thus, the occurrence of any of the aforementioned circumstances may be cause for expulsion, entail the suspension of the right of access and the loss of the status of User, and may also prevent registration or re-registration, during the period set or definitively, depending on the seriousness of the offense committed, at the discretion of the management of M3 Padel Academy. The imposition of the expulsion sanction does not exempt the offender from the obligation to compensate for the damages caused to M3 Padel Academy.

5.3. CENTER STAFF

In order to maintain order, safety and the stipulations of the rules and regulations of use, the staff of the Center (the "Personnel") is authorized to give the corresponding instructions, which must be complied with and respected at all times. In the event that the User has any complaint regarding the members of the Staff, he/she must express it personally, in person, in writing or electronically, by contacting the address of the corresponding M3 Padel Academy .

5.4. RULES OF CONDUCT

The User knows and accepts that:

• will observe the rules of conduct of the Centre and, specifically, of each space where there are specific ones, in order to respect and not hurt the sensitivity or privacy of other users, and undertakes to maintain a civil and

respectful behaviour with the rest of the users and with the Staff of M3 Padel Academy, and that their actions and/or omissions are not contrary to any applicable regulations, neither morality nor public order;

• will refrain from carrying out reckless or negligent acts that may be a cause of damage or injury, both for the User and for the rest of the personnel, facilities or materials of the corresponding M3 Padel Academy , being fully responsible for the consequences that may arise from non-compliance with these obligations, even committing to pay the entire amount corresponding to the cost of the replacement or repair of the damage or imperfection caused to the facilities or materials of the M3 Padel Academy that corresponds when negligence in use occurs;

M3 Padel Academy is not responsible for non-compliance with the above, being the full responsibility of the non-compliant of the above for the consequences that may arise.

6. CANCELLATION POLICY

This Cancellation and Return Policy regulates the conditions applicable when a person who has contracted an M3 Padel Academy experience cannot participate in it, requests to modify the dates initially booked or any other circumstance that affects their participation occurs. This Policy is applicable to all experiences, programmes, services and associated products marketed or managed by the M3 Padel Academy International Area, without prejudice to the particular conditions that, where appropriate, may be established for certain products or services.

A. CANCELLATION BY THE CLIENT

The M3 Padel Academy experiences are organized for certain dates and require the prior planning of coaches, courts, groups, sports services and, where appropriate, accommodation, catering, transport and other additional services. For this reason, in general, the amounts paid by the customer will not be refundable in the event of cancellation for reasons attributable to the customer, without prejudice to those cases in which the refund is legally required. However, M3 Padel Academy offers the possibility of keeping the amount paid by issuing a voucher, under the terms established below.

B. CANCELLATIONS COMMUNICATED IN ADVANCE

When the client communicates the cancellation of their experience fifteen (15) or more calendar days before the scheduled start date, M3 Padel Academy may issue a voucher for the amount paid corresponding to the cancelled experience. The bonus:

• It will be valid for one (1) year, counted from the date initially scheduled for the realization of the experience.
• It can be used to contract products or experiences available from the International Area of M3 Padel Academy.
• It will be non-nominative, so it can be used by the customer himself or by another person.

The use of the voucher will be subject to availability and the current conditions and prices of the experience you wish to contract at the time of making the new booking.

C. USE OF THE BONUS AND CHANGE OF EXPERIENCE

When, in accordance with this Policy, M3 Padel Academy issues a voucher in favour of the client, said voucher will be issued for the economic amount recognised to the client corresponding to the experience or service not enjoyed, and will not be linked to the experience originally contracted. The amount available in the voucher may be used to contract any experience, program, service or associated product available from the International Area of M3 Padel Academy, subject to availability and the conditions and prices in force at the time the new reservation is made. Consequently, the issuance of a voucher does not imply the maintenance or freezing of the price of the experience initially contracted, but the recognition of an economic balance for the amount that appears in the voucher itself. When the client uses the bonus:

• If the price of the new contract is higher than the available balance, you will have to pay the difference.
• If the price is lower than the available balance, the remaining amount will remain available in the voucher until it is fully used or until the end of its validity period.

The subsequent modification of the prices of the experiences or products of M3 Padel Academy will not alter the economic value of the voucher. Therefore, if at the time of using it the price of the chosen experience has increased, the customer must pay, if applicable, the corresponding difference. Any substitution of one experience for another will be subject to availability and must be expressly confirmed by M3 Padel Academy. The balance of the voucher will not be exchangeable for money nor will it give the right to a refund, except in those cases in which the refund is legally required.

D. EXCEPTIONAL CIRCUMSTANCES

M3 Padel Academy is aware that exceptional circumstances may occur that prevent the client from carrying out the contracted experience. Therefore, the following situations may be especially assessed, among others: a) Visa refusal
When the client is unable to travel to Spain as a result of the refusal of a visa necessary to make the trip, they must provide official documentation that proves such refusal. b) Injury or medical cause
When an injury, illness or other medical circumstance reasonably prevents the client from participating in the experience, sufficient medical evidence must be provided. c) Force majeure or extraordinary circumstances
M3 Padel Academy may assess those serious, unforeseeable situations or beyond the control of the client that make it impossible or especially difficult for them to travel or participate, such as armed conflicts, travel restrictions, serious family events or other circumstances of a similar nature. The above assumptions are merely indicative and do not constitute a closed list. M3 Padel Academy may analyse other exceptional situations taking into account the specific circumstances of each case and the documentation provided. Where appropriate, M3 may offer the customer a change of dates, a voucher or other reasonable solution in the circumstances, without prejudice to those rights that correspond to the customer under the applicable regulations.

E. EXCEPTIONAL EXTENSION OF THE BONUS

In general, the vouchers will be valid for a maximum of one (1) year from the date initially scheduled for the experience. However, where there are duly justified exceptional circumstances that reasonably prevent the voucher from being used within that period, such as a prolonged recovery injury or an extraordinary situation that significantly affects the ability to travel, the customer may request an extension of its validity period. The application will be assessed by M3 Padel Academy according to the specific circumstances of the case. Any extension must be expressly confirmed by M3 Padel Academy.

F. CANCELLATIONS LESS THAN 15 DAYS IN ADVANCE

When the cancellation is communicated less than fifteen (15) calendar days before the start date of the experience, there will generally be no automatic right to the issuance of a voucher or to a refund of the amount paid. However, when there is a duly justified exceptional circumstance, M3 Padel Academy may study the case individually and offer, when appropriate, an alternative taking into account the cause of the cancellation, the advance of the communication, the services already contracted or committed and other concurrent circumstances.

G. NO SHOW OR ABANDONMENT OF THE EXPERIENCE

Failure of the client to attend on the scheduled date, voluntary abandonment of the experience once it has begun, or decision not to participate in any of the included activities will not result in the automatic issuance of a voucher. This includes those cases in which the client, for personal reasons or by their own decision, decides not to continue with the contracted program. However, if once the experience has started there is an injury, illness, emergency or other duly justified exceptional circumstance that prevents the continuation of the program, M3 Padel Academy may analyze the case and assess the issuance of a voucher corresponding to the part of the experience that could not be enjoyed.

H. LEVEL OF PLAY AND ORGANIZATION OF GROUPS

In those experiences that include group training, M3 Padel Academy will organize the participants taking into account, among other criteria, their sporting level, characteristics of the group and organizational needs of the program. The technical team may make the adjustments it deems reasonably necessary to provide the player with the training that best suits his characteristics. When, for technical or sporting reasons, the customer is proposed to participate in sessions, groups or programmes different from those initially planned, such adaptation will not in itself lead to the creation of a voucher, nor to the total or partial refund of the price. If the change involves a relevant modification of the contracted services, M3 Padel Academy will analyse the circumstances of the case and propose an appropriate solution.

I. SERVICES NOT USED BY THE CUSTOMER'S DECISION

Voluntary absence from training, theoretical classes, video-analysis sessions, physical activities, meals, treatments, travel or other services included in the experience will not give the right to request its economic valuation independently or to claim the refund of the corresponding proportional part. The above is without prejudice to those exceptional cases in which M3 Padel Academy considers it appropriate to adopt another solution or the rights that legally correspond to the client.

J. CHANGE OF DATES

When the client is unable to attend on the dates initially contracted, they may contact M3 Padel Academy to request a change of dates in compliance with the provisions of this Policy. The possibility of making the change will be subject to the advance notice with which it is requested, the existing availability, the characteristics of the contracted experience, the services already committed and the other circumstances of the case. The request for change will not imply automatic acceptance. Any modification of dates must be expressly confirmed by M3 Padel Academy.

K. CANCELLATION OR MODIFICATION BY M3 PADEL ACADEMY

If M3 Padel Academy is forced to cancel an experience or make a substantial modification to the contracted services, it will inform the client as soon as reasonably possible and offer the appropriate alternatives in view of the specific circumstances. When it is not possible to provide the contracted experience or offer an acceptable alternative, the corresponding solutions and, where appropriate, reimbursements will be applied in accordance with the applicable regulations.

L. ACCOMMODATION, TRANSPORTATION AND SERVICES PROVIDED BY THIRD PARTIES

When the booking includes accommodation, transport or other services provided by third parties, any modification or cancellation may also be conditioned by the conditions applicable to the corresponding service and by the costs that M3 Padel Academy has assumed or committed to said suppliers. M3 Padel Academy will inform the client, when necessary, of the consequences that such services may have on their request for cancellation or modification. The foregoing is always without prejudice to the rights that correspond to the customer in accordance with the applicable regulations.

L. HOW TO REQUEST A CANCELLATION OR CHANGE

Any request for cancellation, change of dates, change of experience, issuance of a voucher or extension of its validity period must be made by email to the following address: experiences@m3padelacademy.com For the purposes of this Policy, email will be the formal channel enabled by M3 Padel Academy for the submission and management of these requests, allowing a record of both their content and the date on which they have been communicated. The application must indicate at least:

• name and surname of the participant;
• contracted experience;
• dates initially booked;
• reason for the request; y
• where applicable, documentation justifying the alleged circumstance.
• Applications will be analysed according to the specific circumstances of each case.

M. ACCEPTANCE OF THE POLICY

Contracting an experience means that the customer has had access, before formalising their purchase, to this Cancellation and Return Policy and has been able to know and understand its conditions. Acceptance of this Policy will form part of the conditions of contracting the experience. In the case of underage participants, their acceptance must be made by the father, mother or legal guardian when necessary.

N. CONSUMER RIGHTS

This Policy sets out the general terms and conditions for cancellation and modification of M3 Padel Academy experiences. None of its provisions shall be intended to exclude, limit or prejudice those rights that correspond to the customer and that are mandatory in accordance with consumer and user regulations or any other applicable regulations. In the event of a contradiction between this Policy and a mandatory legal provision, the latter shall prevail.

O. PRIVATE LESSONS

Private classes are reserved for a specific date and time, involving the assignment and prior planning of the coach, court and other resources necessary for their provision. For this reason, in general, the amounts paid for private classes will not be refundable when the cancellation is attributable to the client, without prejudice to the exceptions provided for in this section and the rights that may legally correspond to them. When the client requests the cancellation or modification of a private class more than twenty-four (24) hours before the scheduled time for its celebration, he or she may request:

• the change of date and/or time, subject to availability; or
• the issuance of a voucher for the amount paid, to which the general bonus conditions provided for in this Policy will apply.

When the cancellation or modification is communicated twenty-four (24) hours or less in advance, or the client does not show up for the class on the date and time reserved, there will generally be no right to modify the reservation, obtain a voucher or request a refund of the amount paid. However, when duly justified exceptional circumstances occur, such as a situation of force majeure, injury, illness or other circumstance of a similar nature that makes it reasonably impossible for the client to attend, M3 Padel Academy may analyse the specific case and, when appropriate, authorise a change of date or issue a voucher. When the private class has been contracted twenty-four (24) hours or less in advance of its celebration, it may not be subject to modification nor will it entitle, in general, to the issuance of a voucher when the impossibility of attending is attributable to the client, without prejudice to duly justified exceptional circumstances that may be assessed by M3 Padel Academy. If the private class cannot be held for a reason attributable to M3 Padel Academy, the client will be offered, as appropriate, a new date for its realization or the refund of the amount paid, without prejudice to any other right that may correspond to him in accordance with the applicable regulations..

7. DATA PROTECTION POLICY

M3 Sports & Coaching, S.L. is the Data Controller of the personal data provided by the user, which will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights. The purpose of the processing is to maintain the commercial and organisational relationship derived from the club's activity. The data will be kept for as long as there is a mutual interest in doing so and, when they are no longer necessary, they will be deleted by applying the appropriate security measures to guarantee their pseudonymisation or total destruction. The data will not be communicated to third parties unless legally obliged. The user expressly authorises M3 to use the contact details provided (including mobile phone number and email) to send informative and organisational communications related to the activity of the club and the School. At any time, the user may exercise his/her rights of access, rectification, deletion, opposition, limitation of processing and portability, by written communication addressed to: M3 Sports & Coaching, S.L. — C/ Delco, 5 (28914) – Madrid. Email: proteccion@m3padelacademy.com

8. RIGHT TO ONE'S OWN IMAGE

For the purposes of the provisions of Article 18 of the Constitution and Organic Law 1/1982, of 5 May, on Civil Protection of the Right to Honour, Personal and Family Privacy and One's Own Image. The User gives their consent and authorises M3 Padel Academy to make commercial use of their personal data provided and images in which they may appear, within the commercial relationship with the company and to be published on the website, social networks, films of a commercial nature and photographs for magazines or publications related to the sector without the right to compensation. Otherwise, the User must express their will in writing. In the case of minors, their parents or legal guardians must complete and sign the corresponding authorisation provided by the M3 team.

9. RESPONSIBILITY

Without prejudice to the other provisions contained in these General Conditions, Users accept and assume that neither M3 Padel Academy, nor its Staff, will be responsible for:

• any loss, damage or theft of personal belongings of any kind belonging to the Users;
• any damage or imperfection caused by Users to the Centre's facilities or its equipment or materials;
• any personal injury or injury suffered by Users when they do not derive from an action or omission enforceable against M3 Padel Academy.

10. COMMUNICATION AND COMPLAINTS

The User must address any communication or claim related to this contract to the attention and address indicated in the heading of these General Conditions or by sending an email to the email address: experiences@m3padelacademy.com

11. PARTIAL INEFFECTIVENESS OF THE CLAUSES

In the event that any of the provisions of this contract are deemed to be ineffective or unenforceable in whole or in part, its remaining provisions shall not be affected by partial nullity.

12. AMICABLE DISPUTE RESOLUTION

The parties agree that any difference, discrepancy or controversy that may arise in relation to the interpretation, execution, compliance or validity of this contract or the services provided by M3 Padel Academy will be dealt with, prior to any legal action, through negotiation in good faith between the parties, with the aim of reaching an amicable and satisfactory solution for both.

13. GOVERNING LAW AND JURISDICTION

This contract shall be governed by and construed in accordance with Spanish law. In the event that it is not possible to resolve the dispute amicably, the parties will submit to the Courts and Tribunals that are competent in accordance with current legislation. If the participant acts as a consumer or user, the corresponding courts will be competent in accordance with the regulations on the protection of consumers and users.